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17-October-2012

 

NATIONAL CONSUMER HELPLINE RECORDS 10,325 CALLS IN SEPTEMBER 2012

 

The National Consumer Helpline (NCH) received 10,325 calls during September, 2012. In addition to these telephonic calls/complaints, 1,344 complaints were also received through online complaint system on NCH website.

       The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Gujarat, Madhya Pradesh, Bihar, West Bengal and Punjab.

Break-up of calls in respect of Top Ten States during  September, 2012 is as under:

 

S. No.

State

Complaints

% age of total calls

1

Delhi

2712

26.27

2

Uttar Pradesh

1623

15.72

3

Maharashtra

1189

11.52

4.

Haryana

927

8.98

5.

Rajasthan

849

8.22

6.

Gujarat

486

4.71

7.

Madhya Pradesh

451

4.37

8.

Bihar

383

3.71

   9.

West Bengal

348

3.37

 

   10.

Punjab

329

3.19

 

 

The ‘Product’ sector recorded maximum complaints i.e. 20%. It was followed by   E-Commerce, Banking, Insurance, Education, NBFC and Real Estate.

            As per feedback received from 1,286 callers, 1,107 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

 

PIB, Aizawl

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