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PASSPORT SEVA: MODERNIZATION OF PASSPORT SERVICES IN INDIA

Muktesh k. Pardeshi *

Dated Aizawl, 12-August-2014

National e-Governance Plan (NeGP) hnuaiah sawrkar laipui chuan Passport Seva Project a kalpui mek a, hei hi ramchhunga project lian ber pawl a ni. He project hi Ministry of External Affairs leh Tata Consultancy Services ten Public Private Partnership (PPP) hmangin an kalpui mek a ni.

Ramchhungah Passport leh a kaihhnawih thil dang mamawh tu an tam zel avangin hun hma lama kalpui dan chuan a huap zo ta lo a, chuvang chuan Passport Seva Project hi ruahman a ni ta a ni. Kum kalta 2013 khan sawrkar chuan passport nuai 85.17 a sem chhuak a, hei hi passport sem chhuah tam ber kum niin, kum 2000-a sawrkar semchhuah zat let thumin a tam zawk a ni. Tun dinhmun anga a kal chhuah zel chuan kumin chhung hian passport vaibelchhe 1 aia tam pek chhuah rin a ni. Ram pawna atanga Passport dilna chhiar tel lovin kumin kum tir atanga June thleng khan ramchhunga Passport Office te chuan dilna nuai 42 an dawng tawh a ni. June ni 30, 2014 thleng khan India khua leh tui vbch 5.4 te chuan Passport an nei tawh anga chhinchhiah a ni.

Passport Seva Project hi India khu leh tui ten an duh huna awlsam taka Passport leh a kaihhnawih thil dang an neih theihna tura ruahman a ni a. Kum 2012 June khan ramchhunga a khawpui 63 leh state 23 ah te he Project hi kalpui a ni a. Private Service Provider atangin IT lam khawih turin mi 2500 thawh tir mek an ni a, MEA chuan official 2500 a dah belh bawk a ni. He project hi Build Own Operate Transfer Model hmanga kalpui niin a tirah Private Partner ten sumpai an seng anga, sawrkar chuan a tlem thei ang ber sumpai a seng dawn a ni.

Thil Tum:
“Passport leh a kaihnawih thil dangte mi thiam ten khua leh tui te tana a tangkai leh rintlak tan pe chhuak a, a mamawh tu ten awlsam zawk leh a hun taka an dawn theihna tur”.

Passport Seva Network
Passport Seva Network hi ramchhung hmun hrang hrangah neih a ni a, tunah hian Passport Seva Kendra (PSK) 77 leh Passport Issuing Authorities 39 a awm mek a, hei bakah hian pawn lam atanga pui turin Police, India Security Press leh India Post te an awm bawk a ni. Passport data te hi Immigration Check Post tin atanga en theih a ni a, Indian Mission leh Post ram pawna awm 183 atangin a en theih bawk a ni.

Khua leh tui te tana a tangkaina
He project hian tun hmaa Passport leh a kaihhnawih thildang pek chhuah dan leh kalphung a thlak danglam mek a ni.

1. Awlsam zawk leh Langtlang
Sawi tawh angin he project in a tum ber chu awlsam leh langtlang zawka Passport pekchhuah a ni a. Application/ Dilna te hi ramchhung hmun hrang hrang atangin online thawn theih a ni. Http://passportindia.gov.in ah engtik lai pawhin dil theih ani a, heta tang hian sum sen ngai zat leh PSK-a kal hun turte a hriattheih a ni. PSK ah hian lehkha pawimawh leh thildang te chu Passport Office-a thawkten an endik nghal bawk a ni.Passport dilte tana awlsam zawkna turin Electronic Queu management System (EQMS) siam a ni a, kum upa te tan a hrana an nghahna tur hmun siam a ni bawk.

2. Remchang siam
Passport diltute tana a remchan zawk nan leh hahdam taka an nghah theihna turin PSK tinah Air-Condition leh thutna nuam dah a ni. PSK tinah hian Photocopy Machine, Public Phone Booth, Baby Care Room, Newspapers &Journls, ATM, Internet Kiosks leh ei leh in lamna dah a ni. PSK te hian a mamawh tana hman turin Wheel Chair, inthiarna fai leh nuam leh harsatna nei te tana awlsam zawkna turin lift te pawh an an nei bawk a ni.

3. Inbiak pawhna awlsam
Passport Seva Project hian hmun hrang hrang atanga mipuite an hman theihna turin ruahmanna a siam a, chungte chu:
(a) Passport Seva Portal: He online portal hi Single Window Online Interdace niin, rang taka update thin a ni a, hmun hrang hrang atanga hman theih a ni.

(b) Call Centre & Help Desk: Zawhna emaw hriat chian duh nei te tan National Call Centre din a ni a, tawng hrang hrang 17 hmangin a zawhfiah theih a ni. He bakah hian email hmangin zawhna te chu chhan theih a ni bawk.


c) 'mPassport Seva' Mobile Application: mPassport Seva mobile application hi mipuiten awlsam taka an hman theihna tura ruahman a ni a. Hei hi Smart Phone zawng zawnga hman theih turin Android, iOS, Wondows leh Blackberry phone ah te dah a ni.
(d) Value Added SMS Sercvice for Status Tracking: Passport Seva hian SMS hmangin file update a thawn chhuak thin a, mipuiten office a an kal ngai kher lovin an dilna ten engchen nge a thlen tawh tih an hre thei dawn a ni. A hmang turte SMS Service hmang hian man tlawm takin an file dinhmun pawh an zawt thei bawk.

4. Huam zau zawk:
Passport Seva Project hian mipuite hnenah Passport Service a thlen theih nan hian huam zau zawk nei a tum a, chumi ti hlawhtling tur chuan hmalakna hrang hrang a nei a ni.
(a) Passport Seva Mela: Mipui tam zawk ten an hnathawh leh an tana a awlsam zawkna turin in hrilhhriatna hun Passport Seva Mela te chu neih thin a ni.
(b) Passport Seva Camp: Hmun hla zawk leh PSK awmlohna hmunah te Passport Seva Camp neih thin a ni.
(c) Common Service Centres: Ministry chuan mipuite hman tangkai turin Citizen e-Governance Service a din a. Hmun hla zawka awm te tan Common Service Centre (CSC) hmangin mipuite passport dilna leh fee te an pe thei reng a, hei bakah hian Post Office kaltlangin an buaipui thei reng bawk a ni.

5. Rang zawka hmuh theih
Passport Seva chuan rang zawka an kawtkaia mipuiten an hmuh theih turin electronic data exchange a ruahman a, passport siamna tur atana mamawh hrang hrang Police, India Security press leh India Post ten an pekchhuak te chu awlsam zawka en theih leh hmuh theihin a siam a ni.

6. Mipuite ngaihsakna
Passport diltute an ngaihsak zia ti lang turin passport seva chuan Network Operation Centre leh Secutity Operation Centre a din a, hengte hian darkar 24 chhung nitin hna an thawk a ni.

Chawimawina
Passport Seva Project hian hna a thawh that avangin chawimawina tam tak a dawng tawh a chungte chu:
- Computer Society of India Nihilent Award of Excellence, 2012
-eIndia Award of Excellence, 2013
- Promising Innovation Award at Tata Innovista Regional Rounds, 2013
- Secure IT Award for Information Technology, 2014

Passport Seva Project din anih atang hian mi tam takin an hmang tangkai tawh a. System thar ah hian vawiin thlengin dilna maktaduai 18 a dawng tawh a, khua leh tui sing 4 chuangin nitin dilna an thehlut bawk a ni. Darkar 24 chhung hman tura ruahman Call Centre pawhin din a nih atangin vawiin thlengin maktaduai 20 phone call a dawng tawh a, chungtiangin Mobile phone atang pawhin nitin mi sing chuangin an dilna te an thawn mek a ni.

* Mukesh K Pardeshi hi Ministry of External Affairs hnuaiah Chief Passport Officer nilai a ni a, amah hi Joint Secretary a ni bawka ni.

 

PIB, Aizawl

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